Privacy Policy

At Cloud City Wheels (accessible from https://cloudcitywheels.com/), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cloud City Wheels and how we use it.

1. Information We Collect

When you rent a bike or book a tour with us, we may ask for the following personal information:

• Personal Details: Name, Phone Number, and Email Address.
• Identity Proof: A copy of your Driving License and Government ID (Aadhaar/Voter ID) for verification purposes.
• Payment Info: We do not store credit card details. Payments are processed via UPI or Cash.

2. How We Use Your Information

We use the collected data for:

• Processing your rental booking and verifying eligibility to ride.
• Communicating with you regarding your trip (booking confirmation, location sharing).
• Safety and security purposes (in case of emergency or breakdown).
• Improving our website and services.

3. Data Security & Storage

Your ID proofs (Driving License/Aadhaar) are strictly used for verification during the rental period. We do not sell, trade, or rent your personal identification information to others. Physical copies (if any) are stored securely, and digital copies are deleted post-rental duration as per company policy.

4. Cookies

Like any other website, Cloud City Wheels uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content.

5. Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.

6. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.